Shipping & returns

Return Policy

 

All returns must be unworn, unaltered, and unwashed with all tags attached and must be accompanied by the original receipt. Returns are accepted within 14 days from the shipped date. Items returned after 14 days will be assessed a 50% (fifty percent) restock fee. Items will not be accepted past 30 days from the shipped date, and will be considered a final sale.  Gift Certificates, LipSense, and final sale merchandise may not be returned for a refund or exchange. All shipping charges are non-refundable.

 

You may bring your on-line purchases in store to B. Prince for a return, exchange, or store credit.  If you are mailing your return back, securely pack your merchandise and receipt/return form in a box or envelope of your choice. You will be responsible for the return shipping cost. Mail your online returns to the following address: 

 

B. Prince

Online Returns

271 Rele Street

Mountain Brook, AL 35223

 

Please allow 2-3 weeks from the return shipped date for your account to be credited, less any applicable re-stock fees, and 1-2 billing cycles for the credit to appear on your statement. 

 

If you received a damaged, defective, or wrong item(s), please notify us as soon as possible so we can advise you and resolve the issue.  

B. Prince reserves the right to inspect any returned items for damages and make judgments as whether the item(s) were worn, altered, and/or washed. We reserve the right to charge a restock fees for non-compliance to our policy or to deny a return in part or full.

 

**Items purchased at a 30% off discount or higher are FINAL SALE**